How Low-Paying Retailers Can Adapt to Higher Minimum Wages

By |2016|

A number of states have increased their minimum wage this year, with more on the way. Large employers will have to pay a substantially increased minimum wage by January 2017. These increases will seriously affect low-wage employers such as retailers and restaurants, which means investors should be asking some tough […]

How One Company Used Data to Rethink the Customer Journey

By |2016|

Just how personal do customers want their experience to be with a company when making a purchase? A few years ago, customers might have said that a company’s attempts to offer a unique and personalized experience felt too much like stalking. Now, with so much time spent online, those expectations […]

Putting Products into Services

By |2016|

High-end professional services firms that cater to corporate clients have a clear upside: Because they provide specialized expertise, their offerings can be very lucrative. But there’s a less obvious downside: If a consulting firm, or a law practice wants to double its revenue, it has to double its staff of […]

How to Use Your LinkedIn Profile to Power a Career Transition

By |2016|

Are you raring to change careers? Break into a whole new line of work that makes you leap out of bed, happy to go to work every day? Parlay personal passions into professional endeavours? Or focus on a different clientele, type of product, or service?

We all know the power of […]

What Is Disruptive Innovation

By |2015|

The theory of disruptive innovation has proved to be a powerful way of thinking about innovation-driven growth. Many leaders of small, entrepreneurial companies praise it as their guiding star; so do many executives at large, well-established organizations, including Intel, Southern New Hampshire University, and Salesforce.com.
Unfortunately, disruption theory is in danger […]

Never Say These Phrases At Work

By |2015|

There are some things you simply never want to say at work. These phrases carry special power: they have an uncanny ability to make you look bad even when the words are true. Worst of all, there’s no taking them back once they slip out.

I’m not talking about shocking slips […]